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The application is an older version that only supports the legacy key format, while the license key has the new license format. The license key is installed but not selected in the license manager. The license key is actually missing (not installed). The error message is: "No license key was set." The license is not found at runtime by the software. Solution Use a current version of the license manager application. The license key was successfully installed previously but is not visible in the license manager anymore. License is not visible in license manager Solution Use a current version of the license manager application or use a license key in the legacy key format if available. Possible causes: The license manager application is an older version that only supports the legacy key format. The error message is: "Invalid license format." The license key cannot be installed in the license manager application. Troubleshooting License key cannot be installed